Lin Wong
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Returns and Care

Returns

All sales of original artworks and prints are final. I don’t offer returns, exchanges or refunds for change of mind.

Before purchasing, I’m happy to provide additional photographs, videos, dimensions or other details to help you feel confident about your choice.

Commissions are made just for you, so they can’t be returned. Your deposit is refundable within 24 hours of payment, unless preparation has already begun, as set out on the Commission page.

If something isn’t right

I want you to love your artwork when it arrives. If something has gone wrong with your order, I’ll make it right. This applies if:

  • your artwork arrives damaged
  • your artwork is lost in transit
  • you receive the wrong artwork
  • the artwork is materially different from its description, such as a different size or medium
  • there is a fault in its materials or construction, such as cracking paint or a misprinted print

Depending on the situation, I’ll arrange a repair, a replacement (for prints) or a full refund. If the artwork needs to come back to me, I’ll cover the return shipping.

Please don’t return an artwork without contacting me first.

Damage in transit

All shipments are insured. If your artwork arrives damaged, please email lin@linwong.com within 48 hours of delivery and include clear photos of:

  • the artwork
  • the packaging
  • any visible damage to the box, tube or crate

I’ll then arrange the insurance claim and agree the next step with you.

Any other issue

Please email lin@linwong.com within 14 days of delivery, with a description and photos of the problem.

This doesn’t affect any rights you have under the consumer law of your country.

Caring for your artwork

To help keep your artwork in good condition:

  • Keep it out of direct sunlight for long periods.
  • Avoid damp areas, excessive heat and large changes in humidity.
  • Dust gently with a clean, dry, soft cloth or brush.
  • Do not use water, solvents or household cleaning products on the artwork.

If the artwork needs cleaning or repair, email lin@linwong.com before attempting it yourself.